by: Jazmine Sachiko Ross
Refund Policy
Last updated: 6 August 2026
Thank you for choosing Sachi. This Refund Policy explains how refunds work across our different offerings. Because our products range from instant-access digital resources to deeply personal, experiential retreats and conversations, refund terms vary by product type. Please read the section that applies to what you purchased. Where a specific product lists its own refund terms at the point of sale, those terms take precedence over the general rules below.
If you have any questions before purchasing, please reach out at sachi@sachi.global — we’re always happy to help you choose the right offering.
Digital products and online learning resources
This covers downloadable and instantly accessible items such as workbooks, guides, templates, and other online learning resources.
Because these products are delivered digitally and can be accessed, downloaded, or copied immediately after purchase, all sales are final and non-refundable once access has been granted or the download has begun.
We want you to be happy with what you buy. If a digital product is faulty, fails to download, or is not as described, contact us within 14 days of purchase at sachi@sachi.global and we will repair access, resend the file, or issue a full refund.
Online Courses
This covers self-paced and cohort-based online courses.
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If you have not yet accessed any course content, you may request a full refund within 14 days of purchase.
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Once you have accessed, downloaded, or streamed course materials, the purchase is generally non-refundable, as the content becomes available to you immediately.
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For courses that run on a set start date or in live cohorts, any specific refund window or cut-off date will be clearly stated on that course’s sales page, and those terms will apply.
If a course does not launch, is cancelled, or is materially different from its description, you are entitled to a full refund.
Online conversations, one-on-one sessions, and retreats
These are experiential, time-based, and often limited-capacity offerings. Because we reserve time, space, and resources specifically for you, refund and rescheduling terms are set individually for each experience.
The exact refund, cancellation, and rescheduling terms for each of these products are clearly stated at the point of purchase, on that product’s page, or in your booking confirmation. By booking, you agree to the terms listed for that specific experience. Please review them carefully before you buy, as deposits for retreats and limited-seat experiences may be non-refundable.
If Sachi cancels a scheduled conversation, session, or retreat, you will be offered the choice of a full refund or the option to reschedule or transfer to a future date.
Physical and affiliate products
Some products we recommend or link to are sold and fulfilled by third parties through affiliate arrangements. For any physical or affiliate product, the seller’s own refund, return, and shipping policies apply. Please review that seller’s terms before purchasing. If you need help resolving an issue with an affiliate purchase, contact us and we’ll do our best to point you in the right direction.
How to request a refund
To request a refund or raise a concern, email sachi@sachi.global with:
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Your name and the email used at purchase
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The product or order number
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The reason for your request
We aim to respond within 5 business days. Approved refunds are issued to your original payment method; the time it takes to appear depends on your payment provider.
Your statutory rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws. Where local law grants you refund or cancellation rights that are stronger than those stated here, those rights apply.
Changes to this policy
We may update this Refund Policy from time to time. The version in effect at the time of your purchase is the one that applies to your order.
Contact
Sachi — by Jazmine Sachiko Ross
Email: sachi@sachi.global
Website: www.sachi.global